RETURN & EXCHANGE POLICY

At AIKVAARA HOMES, we are committed to providing high-quality home décor products and ensuring your satisfaction. If you are not completely happy with your purchase, our return and exchange policy is designed to make the process as simple as possible.

 

  1. Eligibility for Returns and Exchanges**

- Timeframe: Returns or exchanges must be requested within 7 days of receiving your order.

- Condition: Items must be unused, unwashed, and in their original condition with all packaging, tags, and labels intact.

- Non-Returnable Items: Custom or personalized items, final sale products, and gift cards are not eligible for return or exchange.

 

  1. How to Request a Return or Exchange

- Initiate Request: To start a return or exchange, please email us at [Customer Service Email] with your order number and details of the product you wish to return or exchange.

- Approval: Once your return or exchange request is approved, you will receive a return shipping label and instructions on how to proceed.

- Return Shipping Costs: If the return is due to a defect or error on our part, we will cover the return shipping cost. For all other returns, the cost of return shipping will be deducted from your refund.

 

  1. Damaged or Defective Items

- Inspection: Please inspect your order upon receipt and contact us immediately within 48 hours if any item is damaged or defective.

- Replacement or Refund: We will arrange for a replacement or issue a full refund, including shipping, for defective items.

 

  1. Refund Process

- Refund Method: Refunds will be issued to the original payment method used at checkout.

- Processing Time: Once we receive your returned item, please allow 5-7 business days for processing. Refunds will typically appear in your account within 5-10 business days, depending on your bank or payment provider.

 

  1. Exchanges

- Exchange Process: If you would like to exchange an item for a different size, color, or product, please indicate this in your return request. Exchanges are subject to availability.

- New Shipping: We will ship the exchanged item to you free of charge once the original item is returned and inspected.

 

  1. Exceptions

We reserve the right to deny returns or exchanges if the item does not meet the conditions outlined in this policy.

 

  1. Contact Us

If you have any questions or need further assistance, please reach out to our customer service team at [Customer Service Email] or call us at [Phone Number].